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Q: Are you licensed?
A: Yes, all of our property managers hold an Illinois Broker License or a Managing Broker license.
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Q: Can you put the money directly into my account?
A: Yes, your owner draw funds will be directly deposited into your account.
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Q: Do I get to see the lease or sign it?
A: As your property manager, we will sign the lease on your behalf and you will be provided with a copy for your records.
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Q: How and when do I get my checks?
A: We collect your rental income from your tenant at the beginning of each
month and send your rent disbursement to you electronically.
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Q: How is rent collection handled?
A: We collect your rental income from your tenant at the beginning of each month and send your rent disbursement to you electronically.
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Q: Who holds the tenant’s security deposit?
A: Concierge will hold the rental security deposit in the owners separate rental deposit account. Any return or forfeiture of a
security deposit will be approved by the owner prior to any final decisions. The balance of your account on the monthly ledgers
will reflect the security deposit being held.
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Q: How long does the management agreement last?
A: Our management agreement is a one year term, however, if your situation changes and you decide to sell your home
or your property management needs change, the agreement can be cancelled anytime by providing 30 days notice. There
is a $300 termination fee if the agreement is cancelled within the first six months.
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Q: What type of properties do you manage?
A: We manage single-family, condominium units, townhomes, 1-4 unit, and multi-family properties.
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Q: What type of reports do I get and how often?
A: You will receive a property statement each month that outlines your income and expenses, along with a detailed annual statement.
